Privacy notice

This notice explains how personal information is used when you visit this website, request a trial or a discovery call, or contact us. It covers the leaseholdclarity.co.uk website. The Leasehold Clarity application has its own notice, given when you sign up.

Who we are

Leasehold Clarity Limited (company number 16963931) is the controller of the information collected through this website. Registered office: c/o Murphy Thompson Moore LLP, Cresta House, 42 Water Lane, Wilmslow SK9 5AL. ICO registration number: [to be added before launch].

The enquiries you send are handled by the team at Murphy Thompson Moore LLP (LLP No. OC314041), which provides management and professional services to Leasehold Clarity Limited and to building clients. Where you go on to use MTM’s services, MTM’s own privacy notice applies to that relationship.

• Email: [email protected]
• Phone: 0161 835 2080

What we collect

When you complete the trial or discovery call form, email or phone us, we collect what you give us: your name, email address, phone number, the name and size of your building, your role, how it is managed, your preferred call times and anything you add. Please do not send financial records or identity documents through the forms.

How we use it

• To reply to you and arrange a discovery call or set up your trial.
• To prepare a proposal if you ask about full management.
• To keep a record of our correspondence.

We do not sell your information, and we do not use it for advertising.

Our lawful basis

We use your information on the basis of our legitimate interests in answering enquiries about our software and services, and, once you ask us to set up a trial or a proposal, to take steps at your request before a contract.

Who we share it with

Only service providers who help us run the website and handle our email, including Microsoft (email) and our website hosting provider, and only as far as needed. Some providers may process data outside the UK. Where they do, we rely on the safeguards required by UK data protection law.

The readiness check

The readiness check on this website runs entirely in your browser. Your answers are not stored or sent to us.

How long we keep it

If you do not go on to use our services, we keep enquiry details for two years from our last contact and then delete them.

Cookies

This website does not use advertising or analytics cookies. See the cookie notice.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, restrict our use of it, or object to our use based on legitimate interests. Email [email protected] and we will reply within one month.

Complaints

Please tell us first so we can put things right. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this notice

The date at the top shows when it last changed.